Shipping policy

Thank you for shopping with Dourmaa Organics. This Shipping Policy explains how your orders are processed, shipped, and delivered.

 

 

 

1. Order Processing Time

 


All orders are processed within 1–2 business days after payment confirmation.


Orders are not processed or shipped on Sundays or public holidays.


If there is a delay due to high order volume or unforeseen circumstances, customers will be notified via email or phone.

 

 

 

2. Shipping Time

 


Estimated delivery time:

 

  • Metro cities: 2–5 business days

  • Other cities and towns: 3–7 business days

  • Remote areas: 5–10 business days

 


Delivery times may vary depending on courier service and location.

 

 

 

3. Shipping Charges

 

 

  • Free shipping may be available on selected products or promotional offers.

  • Otherwise, shipping charges will be calculated and displayed at checkout.

 

 

 

 

4. Order Tracking

 


Once your order is shipped, you will receive a tracking number via email or SMS.


You can track your order using the courier partner’s tracking link.

 

 

 

5. Shipping Locations

 


We currently ship across India.


For international shipping inquiries, please contact us at support@dourmaaorganics.com

 

 

 

6. Delayed or Lost Shipments

 


Dourmaa Organics is not responsible for delays caused by courier partners, weather conditions, or unforeseen logistics issues.


If your order is delayed or lost, please contact us and we will assist you.

 

 

 

7. Incorrect Address

 


Customers are responsible for providing accurate shipping information.


Dourmaa Organics is not responsible for delivery failures due to incorrect or incomplete address details.

 

 

 

8. Damaged or Missing Items

 


If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos and order details.


We will arrange a replacement or resolution.